Dates and location
Hours
Dates and location
Hours
Description
Is there anyone who in advance truly relishes what they feel will be a difficult, challenging and possibly a confrontational conversation? Of course, not. But as a professional, and someone who needs to ensure there is clarity and mutual understanding in conversations with clients and colleagues, we need to be able to prepare for and approach potential conversations in a confident and highly prepared manner. This course examines how to prepare mentally and emotionally, set the proper tone of respect, engage with empathy, and most importantly with tact, communicate our needs and strive to achieve an acceptable outcome if having to have a difficult conversation is in your future.
This event is scheduled and hosted for CPA Waterloo-Wellington, Halton-Peel, Hamilton, London assigned members ONLY.
Key Takeaways
After this event, you will:
- Gain a better understanding of the psychology of being mentally prepared in advance of a challenging conversation.
- Learn how to prepare and that through thorough preparation, you can approach a difficult conversation with greater confidence.
- Discover the ten key steps in facilitating a difficult conversation.
- Learn how to develop your everyday conversation skills.
Who Will Benefit
This course is perfect for accountants that don’t relish engaging in potentially challenging conversations and would want to learn how to mitigate their anxieties by drawing on skills and tools that can provide them the abilities and confidence to engage in difficult conversations. Furthermore, this course provides a wide palette of useful interpersonal communication skills that would not only be a benefit to an accountant’s career needs but also with their personal lives too.
How to Access the Course
An email reminder of this event will be sent out 24 hours prior to the event. If you have not yet received the reminder 4 hours prior to the event, please do not hesitate to reach out. Please check your Junk and Spam folders and ensure membernetwork@cpaontario.ca has been added to your safe addresses.
Speaker(s)
Michael Lewis is Managing Director of Michael Lewis Training, Motivation and Development, a London, Ontario-based training, and development firm that was founded in 1994 and specializes in developing and delivering personal and professional development presentations, seminars, webinars, workshops, and teambuilding facilitation to a wide range of clients. Born in 1961, He graduated from the University of Western Ontario with a B.A. in 1983, began a career in training in the corporate world, and eventually started his own training and development firm. Michael Lewis is a very experienced and popular speaker and trainer. He has spoken and/or presented workshops, seminars, webinars, and team-building sessions over 6300 times to over 741 different clients. And like so many speakers and trainers, he has pivoted himself to delivering live and recorded webinars and virtual presentations. He has spoken and presented seminars and workshops to countless CPAs over the past 30 years at various associations and conferences…and he has come to really know our profession and the various challenges we face daily…and then offer solutions that work!