Dates and location
Pricing
Hours
Dates and location
Pricing
Hours
Description
Finance leaders regularly encounter situations that require them to deliver unwelcome news, address underperformance, navigate compliance breaches, and manage stakeholder tension. This course equips participants with structured frameworks and practical techniques for handling difficult conversations professionally and effectively. The session covers recognizing the triggers of tension, maintaining composure, using empathetic communication, and turning conflict into productive outcomes.
Topics Include:
- Triggers of difficult conversations in finance: compliance, performance, financial surprises, and stakeholder conflict.
- Frameworks for preparing and structuring difficult conversations.
- Emotional regulation and composure under pressure.
- Delivering bad news: directness, compassion, and actionable next steps.
- Active listening, empathy, and validation techniques.
- Conflict resolution: from problem-focused to solution-focused dialogue.
- Building trust through how difficult moments are handled.
Key Takeaways
Upon completion of this course, learners will be able to:
- Identify common triggers of difficult conversations in finance leadership roles, including compliance issues, performance concerns, financial surprises, and stakeholder conflict.
- Apply a structured framework to prepare for and deliver difficult messages, including unwelcome financial news or performance feedback, using direct, fact-based, and compassionate communication.
- Use active listening, validation, and empathy techniques to de-escalate tension and redirect conversations towards resolution.
Who Will Benefit
This course is designed for finance leaders, such as CFOs or Finance Directors. It will equip them with the skills to effectively navigate difficult conversations with stakeholders and transform conflict into productive outcomes.
How to Access the Course
This course is delivered as a live webinar. To receive verifiable CPD hours, you must attend the session live. We recommend joining at least 5 minutes before the scheduled start time. For the best interactive experience, please use a computer equipped with a camera and microphone.
A reminder email with the Zoom link and course details will be sent two business days before the session. If you do not receive it, please check your spam or junk folder.
The same information, including any available materials, will also be posted in advance on our Blackboard LMS.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.
Speaker(s)
Evita Veigas is a Learnsignal subject matter expert with more than 18 years across finance leadership, governance, performance management and executive education. She is a dual-qualified management accountant, US CMA and UK ACMA/CGMA, and the winner of the CGMA Digital Transformation Award 2025. Before moving into education full time, she spent over a decade in senior finance leadership at Emirates Group, supporting strategic decision-making, financial governance, risk management and business performance. She now designs and delivers practical and interactive CPD programmes for finance professionals across the Middle East, UK and Asia. She is known for translating complex finance and leadership concepts into actions participants can apply the next day, with real-world examples drawn from her own time in the boardroom.