Dates and location
Hours
Dates and location
Hours
Description
We all encounter difficult, uncomfortable, or contentious situations from time to time. Often, we choose to ignore these issues, hoping they will resolve themselves—but that rarely yields the best results. This course equips you and your team with the tools to navigate challenging interactions calmly and effectively. While we can't promise you'll enjoy these conversations when they arise, we can assure you that you'll have a great time learning how to manage them!
In this course, you'll discover how to create an environment that fosters quick and satisfying resolutions to tough issues. You'll learn the best (and worst) ways to approach various types of difficult conversations—such as personality conflicts and delivering a low performance review. Plus, you'll gain insights into what to expect from your conversation partner and how to effectively defuse anger or other negative emotions.
Join us to transform your approach to difficult conversations and improve your team's communication skills!
Note: Retired members eligible to receive free PD should be aware that this course does not qualify.
Topics Include:
- Addressing Harassment Concerns
- Announcing Major Changes
- Communicating a Low Performance Review
- Dealing with Different Personalities
- Denying Vacation Requests
- Discussing Inappropriate Dress
- Discussing Mental Health
- Letting Someone Go
- Odor Issues
- Addressing Unprofessional Behavior
- Saying No to Promotions or New Jobs
- Discussing Technology Usage in Meetings
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Who Will Benefit
This course is ideal for team members and leaders who want to develop effective communication skills for navigating challenging interactions, improve conflict resolution strategies, and create a more harmonious work environment.
How to Access the Course
New mobile learning! Download Blackboard Learn from your app store (iOS or Android). Learn more.
To access the course on your computer please visit our BlackBoard site, and log-in using the same login and password used for the Registration Portal.
Please allow up to 15 minutes after registration for the course to appear on your BlackBoard page.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.
Speaker(s)
This course is presented by BizLibrary. At BizLibrary, we’re on a mission to elevate employees’ skills, create better places to work, and do our part to build a more compassionate and competent future. We lean into these goals every day by supporting organizations’ learning and development needs through our innovative platforms and best-in-class content.