Dates and location
Hours
Dates and location
Hours
Description
Effective email communication is a vital skill for CPAs, influencing how they manage client relationships, collaborate with colleagues and maintain their professional reputation. This course focuses on mastering email best practices to ensure your messages are consistently well-received, quickly opened, and easily acted upon.
Through practical strategies and examples, you’ll learn how to write emails that encourage prompt engagement from your recipients and avoid common communication pitfalls. This course will specifically address ten important email topics:
- Email length
- Tailoring to your reader
- Response time
- Subject lines
- Pleasantries, e.g., “I hope all is well.”
- Copying – Reply or Reply All?
- Following up
- Knowing when to pick up the phone or meet face-to-face
- Formality
- Tone
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Key Takeaways
Upon completing this course, learners will be able to:
- Draft emails that are easy to respond to.
- Write in a style that is both professional and courteous.
- Obey the etiquette of email communication.
- Adapt your level of formality depending on the audience.
- Elicit faster responses from clients and team members.
Who Will Benefit
This course is designed for CPAs who regularly communicate with clients, colleagues, and stakeholders via email and want to enhance the clarity, tone, and effectiveness of their written communication.
How to Access the Course
New mobile learning! Download Blackboard Learn from your app store (iOS or Android). Learn more.
To access the course on your computer please visit our BlackBoard site, and log-in using the same login and password used for the Registration Portal.
Please allow up to 15 minutes after registration for the course to appear on your BlackBoard page.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.
Speaker(s)
Ryan Standil leads seminars about effective written communication. He is a regular speaker at accounting firms, law firms, corporations, and governmental agencies. Ryan attended Western University, where he graduated from the Ivey Business School and the Faculty of Law. After graduating, Ryan worked at a law firm in Toronto, focusing on corporate and commercial matters. Today, Ryan owns and operates a seminar company, called Write To Excite. Ryan’s mission is to help professionals grow their income by improving their writing and is a frequent contributor to The Globe and Mail, writing about effective communication in the workplace.