Dates and location
Hours
Dates and location
Hours
Description
This event is scheduled and hosted for CPA Halton-Peel, Waterloo-Wellington assigned members ONLY.
Throughout our personal and professional life, we will all have to deal with difficult and challenging people and their behaviours. This course looks at why difficult people can be difficult, examines their behaviours, and provides tips on how to be more assertive and confident around them. We’ll present seven very basic, extremely useful, and common-sense steps to enact when you find yourself having to go “toe to toe” with that difficult person.
Key Takeaways
During this event, you will:
- Learn that difficult behavior in people is often influenced by stress and circumstance, not choice.
- Recognize the common traits and characteristics of difficult people.
- Discover that empathy and active listening are the foundation of de escalation.
- Preparation and confidence shape better outcomes and aid greatly in maintaining productive relationships.
- Learn that resolving issues requires clear communication, solutions, and follow up.
Who Will Benefit
This course is designed to enlighten and empower accountants with new skills, strategies, and insights into clients or colleagues that are challenging to work with or be around.
How to Access the Event
An email reminder of this event will be sent out 24 hours prior to the event. If you have not yet received the reminder 4 hours prior to the event, please do not hesitate to reach out. Please check your Junk and Spam folders and ensure membernetwork@cpaontario.ca has been added to your safe addresses.
Speaker(s)
Michael Lewis is Managing Director of Michael Lewis Training, Motivation and Development, a London, Ontario-based training, and development firm that was founded in 1994 and specializes in developing and delivering personal and professional development presentations, seminars, webinars, workshops, and teambuilding facilitation to a wide range of clients. Born in 1961, He graduated from the University of Western Ontario with a B.A. in 1983, began a career in training in the corporate world, and eventually started his own training and development firm. Michael Lewis is a very experienced and popular speaker and trainer. He has spoken and/or presented workshops, seminars, webinars, and team-building sessions over 6300 times to over 741 different clients. And like so many speakers and trainers, he has pivoted himself to delivering live and recorded webinars and virtual presentations. He has spoken and presented seminars and workshops to countless CPAs over the past 30 years at various associations and conferences…and he has come to really know our profession and the various challenges we face daily…and then offer solutions that work!