Dates and location
Pricing
Hours
Dates and location
Pricing
Hours
Description
While technology is rapidly taking over more and more tasks in accounting and in other professions, soft skills are increasingly valued and sought after in every industry. Skills such as empathy, conversational intelligence, listening, coaching, and leadership skills are imperatives for upwardly driven careers in businesses and organizations. These skills generate greater access to your resourcefulness and untapped potential and enable you to raise the bar while supporting others improve their performance. You will learn principles and strategies that will positively influence your workplace culture.
Topics Include:
- Foundational principles of coaching and why it creates remarkable results.
- Coaching dialogues: powerful questions that draw out best solutions and augment motivation.
- Challenging case studies to practice and demonstrate coaching skills in action.
- Signature presence: harmonizing your character strengths and personality for impact.
- Conversational intelligence: Understanding the 3 levels of conversations in daily work lives.
- The 5 languages of appreciation: how to give effective appreciation at work.
- The Feedback loop: providing feedback in an effective, specific, and focused manner.
- Coaching tools to raise awareness, motivation and to generate insightful coaching conversations.
Schedule
- November 19, 2025, 1:00 p.m. - 5:00 p.m.
- November 20, 2025, 1:00 p.m. - 5:00 p.m.
Key Takeaways
By the end of this course, you will:
- Master advanced listening skills and understand why they matter in career advancement.
- Develop a coaching vs. managing mindsets and understand the difference.
- Be confident in your ability to guide meetings for better focus, intentions, expediency and results.
- Be able to apply principles and strategies that foster positive changes in workplace cultures.
- Gain the ability to better articulate effective and meaningful feedback to mentees or employees you train and/or supervise.
Who Will Benefit
This interactive seminar is designed for accountants who may aspire to a leadership position, want to coach or mentor colleagues/employees, or to further improve their own performance and engagement.
Disclaimer
This interactive seminar is designed for accountants who may aspire to a leadership position, want to coach or mentor colleagues/employees, or to further improve their own performance and engagement. The views expressed in the course are non-authoritative and have not been formally endorsed by CPA Ontario and do not reflect the views of CPA Ontario. The information included in the course is for general information purposes only.
CPA Ontario, the presenters and the authors do not accept any responsibility or liability that might occur directly or indirectly as a consequence of the use or application of or reliance on this material.
How to Access the Course
This course is a live webinar. You must attend the live course to receive verifiable CPD hours. We recommend you join five minutes prior to the scheduled starting time. To get the full experience of this interactive course, use a computer that has video and microphone capabilities.
If available, course materials can be accessed 2 business days prior to the course and should be downloaded in advance.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.
Speaker(s)
Isabelle St-Jean, is a Registered Social Worker, Professional Certified Coach (with International Coach Federation accreditation) Certified Professional Facilitator and Registered Therapeutic Counsellor. For over 10 years she has been leading seminars coast to coast for accountants and other professionals, as well as consulting and coaching numerous individuals helping them with their workplace challenges. She is the initiator and co-author of two award-winning anthologies: Einstein’s Business: Engaging Soul, Imagination and Excellence in the Workplace and Audacious Aging.