Register for an October On Demand Bundle and receive a Cineplex® Escape for Two Certificate.  
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This bundle includes ten online courses:

Understand Emotional Intelligence

Emotional intelligence (EQ) is more known as a key soft skill for success in personal and professional lives. In this course, you will gain an understanding of EQ and the benefits behind it and what it allows us to do. Learn how to understand our own emotions and those of others. You will also explore the difference between emotional intelligence and traditional intelligence and how to better identify with your own emotions.

Deal with Your Own Emotions

Learn how to accept and take responsibility for your feelings and put them to use in productive ways. Consider how you can delay decisions until you're in the right state of mind, manage the physical sensations that come with emotions, and explore your options in a rational way. This course will guide you through better being able to do all of this, and, when necessary, making the assertive requests of others that can help.

Deal with Others' Emotions

This course unpacks a sensitive area of emotional intelligence: dealing with another person's emotions. Gain insights to understanding verbal and nonverbal emotional signals and learn the best ways to respond to others, even if they are upset or angry. Learn how and why people react differently in certain circumstances to navigate situations in your job and personal life. Improve your ability to get along with others while maintaining clear boundaries and responsibilities.

Develop a Positive Outlook

This course focuses on how we can avoid negative thinking and have an overall positive approach without denying difficulties that arise in life. Learn how to develop this approach, monitor the inner critic monologue in your head, and deal with criticism from others ins constructive way. Explore how to engage in a positive outlook, tools to pay attention to self-talk and how to deal with criticism without taking it personally.

Connect to Others for More Effective Work Relationships

This course explores an empathy process that can help us connect more effectively with others and for more productive teamwork. It can be useful in performance reviews, marketing, customer service, the boardroom and anywhere a variety of people's needs are brought together to form a common strategy. The process is called OFNR and this course will show how to harness the process.

Create Meetings That Matter

Design meetings that fulfill individual and organizational needs. Learn ways to boost morale, create cohesion and give your team the satisfaction of contributing to the overall progress of your projects. This course looks at strategies to keep group connection alive and produce meetings that matter. Learn how to implement best practices for keeping everyone in a meeting connected and moving forward.

Handle Interpersonal Difficulties in the Workplace with Empathy

Resentments, differences, and arguments can build up in the workplace, cause lost productivity and simply be unpleasant. This course shows a variety of ways you can handle such difficulties through a strong empathy practice. Learn about the power of observations and how to harness it. Identify root causes of most workplace conflicts and how to address them fairly.

Manage Challenging Conversations

In any workplace you will eventually interact with someone difficult. This course helps you prepare to face such challenges with empathy and confidence and in a way that can increase productivity and maintain relationships. Learn strategies for taking on difficult people and conversations.

Make Effective Group Decisions

Group decision-making is often a less than ideal process. Majority-rule decisions can leave many team members unsatisfied and subsequently disengaged and unmotivated. Focusing on consensus can lead to a lack of progress. This course explains a needs-based decision-making tool that can help groups reach decisions more efficiently while fostering group connection. The course also covers how to use the Gradients of Agreement Tool.

Handle Unhappy Clients with Empathy

No one wants upset and frustrated clients. Ignoring their feelings and providing information to people who are unhappy is not a solution. This course shows you how to make a regular practice of creating connections that will take your relationships further in problem-solving and gain loyalty. Explore approaches and tactics to deal with unhappy clients through empathy.

KEY TAKEAWAYS

• Understand emotional intelligence and the power of recognizing your feelings
• Stronger empathy in relationships, while maintaining clear limits
• A heightened ability to work with others
• Capacity to get the most out of negative emotions, thoughts, and external criticism
• Increased efficiency, teamwork, connection, and empathy
• Confidence and frameworks for handling difficult people and tricky situations in the workplace
• Quicker group decision-making that maintains connections and ensures future engagement
• Gain higher performance on things that matter and let go of those unnecessary work

WHO WILL BENEFIT

CPAs, business professionals, including leaders, managers and staff of all levels, looking to understand the benefits of emotional intelligence (EQ) in the workplace. Managers and leaders who want to use empathy, humility and transparency to foster working environments that promote greater connection and higher performance in the long term.