Dates and location
Hours
Dates and location
Hours
Description
It is not always what you say but how you say it. Develop strong communication techniques to hold valuable client discussions.
For the better part of every day, we are communicating with our clients. These discussions occur on a formal basis - gathering preliminary information, following up on issues, obtaining facts, presenting conclusions - and on an informal basis as we build relationships. Most times we are on the same page as our clients but there are other times when we must hold challenging conversations.
Our ability to exchange ideas, voice our perspective and understand our client's viewpoint all tie back to communication. This course for CPAs helps participants understand the different methods of communication and how to make the most of each. Many times, it is not what you say but how you say it. Developing communication strategies will provide a great benefit for partners and staff and in turn, will help strengthen relationships with clients.
Key Takeaways
By the end of this course, participants will be able to:
- Understand what communication is and how it impacts client relationships.
- Appreciate verbal, paraverbal and nonverbal communication.
- Develop techniques to strengthen your message.
- Identify barriers to communication and how to overcome them.
- Use the STAR method to prepare for client discussions.
- Listen actively and effectively.
- Strengthen listening skills.
Who Will Benefit
This course is intended for practitioners at all levels.
Disclaimer
The views expressed in the course are non-authoritative and have not been formally endorsed by CPA Ontario and do not reflect the views of CPA Ontario. The information included in the course is for general information purposes only. CPA Ontario, the presenters and the authors do not accept any responsibility or liability that might occur directly or indirectly as a consequence of the use or application of or reliance on this material.
How to Access the Course
To access the course please visit our BlackBoard site, and log-in using the same login and password used for the Registration Portal.
Please allow up to 15 minutes after registration for the course to appear on your BlackBoard page.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.
Speaker(s)
Kirsten S. Albo, FCPA, FCA, ICD.D is the Founder of ASK KSA Consulting Inc. providing consulting and advisory services to small and mid-sized firms to help them conduct effective and efficient engagements and meet the requirements of being in public practice. Areas of practice include cyclical file inspections, external monitoring activities, file efficiency reviews and engagement quality reviews. Delivering professional development courses is a key component of her business as she develops and delivers specialized in-house training courses for the multitude of firms with whom she works.