Dates and location
Pricing
Hours
Dates and location
Pricing
Hours
Description
Consultants often have advanced academic qualifications that make them effective in their role. However, dealing with clients and managing shifting priorities prove to be an ongoing challenge in daily work. This bundle offers support in the form of increasing productivity and managing stress whilst providing a great client experience.
This five-course bundle will cover design thinking, time management skills, communication, and customer experience.
Topics Include:
- Find New Solutions Through Design Thinking
- Effective Time Management
- Give a Boost to your Communication Style
- Harness Emotions to Be More Effective
- Create a Great Customer Experience
Key Takeaways
By the end of this bundle, participants will be able to:
- Demonstrate problem solving through reframing and root cause analysis.
- Describe how to determine and organize their competing priorities.
- Apply tips for implementing the rules of efficient time management.
- Describe and explain the differences between the 4 communication styles.
- Learn how to identify and analyze your emotions and boost productivity.
- Describe how to deal with upset customers and how to win them back.
- Demonstrate how to make a lasting impression to customers.
Who Will Benefit
Consultants interested in learning how to deal with clients and manage shifting priorities.
Disclaimer
CrossKnowledge, Inc. is CPA Ontario's content provider for this PD Course. As a condition of your participation, you acknowledge and agree that you will not:
- Copy, modify, adapt, translate, decompile, disassemble or reverse engineer the CrossKnowledge content, technology or software (together, the "CrossKnowledge Solutions") or otherwise attempt to discover the source code of the software;
- Rent, lease or assign the CrossKnowledge Solutions to any third party;
- With the exception of any information or materials necessary to fulfill PD Course requirements or complete PD Course exercises, download any training tutorials or any other text, multimedia images (graphics, audio and video), data and other information provided in connection with the CrossKnowledge Solutions; or
- Allow access to the CrossKnowledge Solutions by any user other than yourself.
Most of CPA Ontario's 450+ on-demand courses are compatible with the mobile app. Unfortunately, this on demand course is not compatible. For the best learning experience, we suggest you use your computer.
How to Access the Course
This is an online session. This course is available 24 hours a day, 7 days a week. Once registered, you can access the material at any time.
However, you will only have access to the course for 90 days after REGISTRATION.
To access the course please visit our BlackBoard site, and log-in using the same login and password used for the Registration Portal. Please allow up to 15 minutes after registration for the course to appear on your BlackBoard page.
Registration, cancellation, withdrawal and all other CPA Ontario PD policies can be found here.