Managing employee performance is critical to the success of a business. In this four-part, CPA Ontario course, you will learn about the importance of identifying top performers and how to keep them engaged. The course also covers the value of performance appraisals and management skills to develop successful performance plans. Phases and activities involved and performance management will be addressed, as well as techniques to identify, assess, and deal with performance problems among your employees.

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By the end of this course, participants will:

1. Managing Top Performers:
   • Identify your top performers.
   • Engage and challenge top performers by providing the right environment, leadership, and communication.
      
2. Planning an Effective Performance Appraisal:
   • Develop an employee performance plan.
   • Monitor ongoing performance to avoid unhappy surprises at the performance review.
      
3. Creating a Plan for Performance Management:
   • Factors involved in successful performance management.
   • Phases of the performance management process, critical success factors, and key performance indicators.
   • Key job requirements when creating a role profile.
      
4. Detecting and Dealing with Performance Problems:
   • Detect, identify, and question problems in your workplace.
   • Determine the scope, frequency, and impact when problems occur.
   • Diagnose root causes both external and internal.
   • Find the best solution to avoid termination of a valuable employee.