Dates and location
Pricing
Hours
Dates and location
Pricing
Hours
Description
All businesses should deliver satisfactory customer service -but that's not at all what this course is about! Here we'll look at how to create truly great customer experiences - those "wow" moments that amaze customers, inspire loyalty, and free stores from race-to-the-bottom pricing competition. Leading customer service expert and New York Times-bestselling author Shep Hyken has built a set of tools that allow us to create true moments of magic for our customers - and just as importantly, to do so consistently. The result isn't just spectacular for customers, it's more rewarding and motivating for staff.
This e-Learning course is broken into several modules that learners can complete in a time convenient for them. Learners are encouraged to break the course up into manageable chunks according to their schedules. Modules include an assortment of engaging short videos, interactive sessions, reflective questions and takeaway worksheets.
Key Takeaways
By the end of the course participants will be able to:
- Demonstrate how to turn the point of sale into an opportunity to amaze.
- Apply techniques to inspire and surprise your customer.
- Describe how to deal with upset customers and how to win them back.
- Demonstrate how to make a lasting impression to customers.
Who Will Benefit
Front line staff who deal directly with customers.
Disclaimer
CrossKnowledge, Inc. is CPA Ontario's content provider for this PD Course. As a condition of your participation, you acknowledge and agree that you will not:
- Copy, modify, adapt, translate, decompile, disassemble or reverse engineer the CrossKnowledge content, technology or software (together, the "CrossKnowledge Solutions") or otherwise attempt to discover the source code of the software;
- Rent, lease or assign the CrossKnowledge Solutions to any third party;
- With the exception of any information or materials necessary to fulfill PD Course requirements or complete PD Course exercises, download any training tutorials or any other text, multimedia images (graphics, audio and video), data and other information provided in connection with the CrossKnowledge Solutions; or
- Allow access to the CrossKnowledge Solutions by any user other than yourself.
Most of CPA Ontario's 450+ on-demand courses are compatible with the mobile app. Unfortunately, this on demand course is not compatible. For the best learning experience, we suggest you use your computer.
How to Access the Course
To access your course, visit the CPA Ontario Blackboard site and sign in using the same username and password used for the Registration Portal.
Important: Course access begins on the date of purchase and remains available for the Access Time specified for the course under Dates and Location. Please review the access time before purchasing. Note that it may take up to 15 minutes after registration for the course to appear in Blackboard.
Registration, cancellation, withdrawal, and other CPA Ontario PD policies can be found here.
Speaker(s)
Shep Hyken is a lecturer, writer, and expert in the customer experience. He is the author of Moments of Magic, The Cult of the Customer, Amaze Every Customer Every Time and The Amazement Revolution, which is on the The New York Times best-seller list.